• Return Policy

    Canada Returns Only.

    RETURN POLICY

    • Merchandise can only be returned if purchased online directly from ELEMENTBRAND.COM
    • Merchandise must be returned within 30 days of receiving your order.
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable.
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

    RETURN GUIDELINES

    • Customers are responsible for any return costs.
    • We suggest obtaining proof of return and retaining it until your refund has been processed.
    • Please select a carrier of your choice and send any unwanted items to the following address:

    ELEMENTBRAND.COM

    C/O A52 Returns

    2360 192 St. Unit #110

    Surrey, BC V3Z 0N2

    You will be notified via email throughout your package journey and once your refund has been approved. 

    Returns will be processed within 5-7 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account.  

  • How do I exchange an item?

    Unfortunately, we are unable to create exchanges. We can only accept returns from purchases made online directly at elementbrand.com. 

  • What is your return address?

    Returns can be sent back to the address below. Please select a carrier of your choice. 

    Please Note: Once your return has been received, allow for 7-10 business to complete.

    ELEMENTBRAND.COM

    C/O A52 Returns

    2360 192 St. Unit #110

    Surrey, BC V3Z 0N2

  • How do I check the status of my return?

    Returns are required to be sent back using a carrier of the customers choice. We recommend tracking the package based on the selected carrier. Once the package has been received by our facility, please allow 7-10 business days to complete.

    Additional processing time may occur based on your financial institution.

  • How long can a return take to complete?

    Once a return has been sent back, please allow for the required transit time based on your selected carrier/method.

    Once the return has been received by our facility, allow and additional 7-10 business days for the refund to be completed back to your original form of payment.

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    • Merchandise must be returned within 30 days of receiving your order.

    • Customers are responsible for any return costs.
    • We suggest obtaining proof of return and retaining it until your refund has been processed.
    • You will be notified via email throughout your package journey and once your refund has been approved.
    • Returns will be processed within 5-7 days of arrival at our warehouse.
    • Once approved, allow 2-4 business days for funds to appear in your account.
    • Please include the original order number on the package.
    • Please select a carrier of your choice and send any unwanted items to the following address:

    ELEMENTBRAND.COM
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2