• Return Policy

    Canada Returns Only.

    RETURN POLICY

    • Merchandise can only be returned if purchased online directly from ELEMENTBRAND.COM
    • Merchandise must be returned within 30 days from the date of purchase.
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable.
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

    RETURN GUIDELINES

    • Customers are responsible for any return costs.
    • We suggest obtaining proof of return and retaining it until your refund has been processed.
    • Please select a carrier of your choice and send any unwanted items to the following address:

    ELEMENTBRAND.COM

    C/O A52 Returns

    2360 192 St. Unit #110

    Surrey, BC V3Z 0N2

    You will be notified via email throughout your package journey and once your refund has been approved. 

    Returns will be processed within 5-7 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account.  

  • How do I exchange an item?

    Unfortunately, we are unable to create exchanges. We can only accept returns from purchases made online directly at elementbrand.com. 

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    • Merchandise must be returned within 30 days from the date of purchase.

    • Customers are responsible for any return costs.
    • We suggest obtaining proof of return and retaining it until your refund has been processed.
    • You will be notified via email throughout your package journey and once your refund has been approved.
    • Returns will be processed within 5-7 days of arrival at our warehouse.
    • Once approved, allow 2-4 business days for funds to appear in your account.
    • Please include the original order number on the package.
    • Please select a carrier of your choice and send any unwanted items to the following address:

    ELEMENTBRAND.COM
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • What is your return address?

    Returns can be sent back to the address below. Please select a carrier of your choice. 

    Please Note: Once your return has been received, allow for 7-10 business to complete.

    ELEMENTBRAND.COM

    C/O A52 Returns

    2360 192 St. Unit #110

    Surrey, BC V3Z 0N2

  • How do I check the status of my return?

    Returns are required to be sent back using a carrier of the customers choice. We recommend tracking the package based on the selected carrier. Once the package has been received by our facility, please allow 7-10 business days to complete.

    Additional processing time may occur based on your financial institution.

  • How long can a return take to complete?

    Once a return has been sent back, please allow for the required transit time based on your selected carrier/method.

    Once the return has been received by our facility, allow and additional 7-10 business days for the refund to be completed back to your original form of payment.

  • Returned an order purchased with a prepaid gift card?

    If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the prepaid gift card. Refunds are processed back to your original form of payment regardless or what was used.

    If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options.