Shipping Rates and Timeframes
Canada Shipping Only.
Methods & Timelines
Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.
CAN PO Box Shipping: We are unable to service PO Boxes at the moment. Please make sure to enter a physical address to avoid any issues with your shipment.
Economy Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.
Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.
Expedited shipping is temporarily unavailable.
How do I get free shipping?
Join the My Element loyalty program for free shipping and other awesome perks. Click here to sign up!
How do I check my order status?
Please visit our Order Status and Returns Page to check the current status of your order by clicking here.
Please Note: Orders can take 1-3 business days to process before shipping depending on your selected shipping method.
When will my order ship?
Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.
Delivery Timeframe begins calculating once order has shipped from the warehouse.
Can I ship my order to a PO BOX?
Unfortunately, we are unable to service PO Boxes at the moment. Please make sure to enter a physical address to avoid any issues with your shipment.
My tracking says delivered, but I don't have it?
There can be multiple reasons why your tracking states delivered but you have not received your package.
- Carrier Hand Off: Some packages travel through multiple carriers.
- Example: You may receive a UPS tracking number, but USPS may complete the final delivery.
- In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package. Some carriers may hide packages to avoid theft.
If your package states delivered and you have yet to receive it after 48 hours, please contact customer service here.
Can I change my shipping address?
Once an order has been submitted we are unable to cancel or make modifications.
How can I track my order?
You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here.
Please keep in mind that delivery time frame begins calculating once order has shipped from the warehouse.