Authorized Element Websites
Here is a compilation of OFFICIAL Element websites. If you encounter a website with "Element" in the URL that is not included in the list below, we advise you to thoroughly investigate and verify the website before proceeding with any purchases.
Do You Have an Extended Holiday Return Policy?
Extended Returns for Holiday Orders
Orders placed from November 15 to December 25, 2023, will now enjoy an extended return window of 60 days.
- Eligible Order Period: Applicable only to orders made between November 15 and December 25.
- Extended Returns Window: If your order falls within this period, you have 60 days to initiate a return.
When will my order ship?
All orders placed after 10/9 will ship in approximately 2 weeks due to site maintenance.
Economy Order Processing: Please allow 3-5 business days for order processing, excluding weekends and all U.S. federal holidays, before your order is shipped from our warehouse.
Shipping / Delivery Time: You will receive a shipment confirmation email with tracking details as soon as the shipping label is generated. This confirms that your order has been shipped.
All orders are shipped from the United States to the Canadian border, so please allow 5-8 business days for an update scan upon arrival in Canada.
How can I track my order?
You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by
clicking here. Please keep in mind that delivery time frame begins calculating once order has shipped from the warehouse.
Can I cancel an order?
Unfortunately, we are unable to modify or cancel an order once it has been placed. You are welcome to return items if you no longer wish to keep once they are received.
Why was an item canceled from my order?
Unfortunately, orders or parts of an order may be cancelled by our system for various reasons.
Possible reasons include:
- - We are unable to ship to the address provided.
- - Your item has become unavailable at the time of packing.
- - We are having difficulty processing your payment information.
If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be charged for any cancelled item(s)/ order.
How do I return an item?
If the item(s) your returning meet our Return Policy please see instructions below.
- Merchandise must be returned within 30 days from the date of purchase.
- Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
- Customers are responsible for any return costs.
- We suggest obtaining proof of return and retaining it until your refund has been processed.
- You will be notified via email throughout your package journey and once your refund has been approved.
- Returns will be processed within 5-7 days of arrival at our warehouse.
- Once approved, allow 2-4 business days for funds to appear in your account.
- Please include the original order number on the package.
- Please select a carrier of your choice and send any unwanted items to the following address:
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2
- Can I exchange an item?
How do I check the status of my return?
Canada returns are required to be sent back using a carrier of the customers choice. We recommend tracking the package based on the selected carrier. Once the package has been received by our facility, please allow 7-10 business days to complete.
Additional processing time may occur based on your financial institution.
Do you restock items?
Due to the fact that a majority of our inventory is seasonal, this usually means that once an item or size is out of stock, we will no longer receive more to sell. We recommend checking our website frequently for the most updated inventory and item availability.
How do I submit a warranty claim?
Please contact email@example.com when doing so, please include:
- Your name
- Product number/color/size
- Brief description of the issue that you are encountering with the product
- Photos of the defective area
- Copy of the original proof of purchase
Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed.
Warranty claim shipments sent in without prior approval will be returned to sender
Do promo codes have restrictions?
Yes, all promo codes have their own exclusions. You can check the exclusions on the bottom or back of the promo code.
Please Note: Most exclusions include third party goods, hard goods, snow apparel, signature series, and special collections.
Non-Element Returned Item
Please ensure you return the correct item(s) when making a return. Element is not responsible for non-Element items shipped back to us in error.
Items mistakenly shipped are not stored. If you accidentally sent the wrong item to Element, please contact Customer Service as soon as possible. We cannot guarantee your item will be found and returned. No compensation will be provided for incorrect items sent to Element.
How can I unsubscribe from Newsletters?
Located at the bottom of every email, there is an "Unsubscribe" link. Please click this link if you wish to unsubscribe and no longer receive our newsletters.
If you're unable to unsubscribe and need additional assistance, please contact Customer Service here.
Do you give stickers out for free?
Unfortunately, we do not offer free stickers at this time. We appreciate your support for Element.