• Authorized Element Websites

    Here is a compilation of OFFICIAL Element websites. If you encounter a website with "Element" in the URL that is not included in the list below, we advise you to thoroughly investigate and verify the website before proceeding with any purchases.

    Americas

     

    https://www.elementbrand.com.br/

    Brasil

    https://www.elementbrand.com/canada-shipping

    Canada

    https://www.elementbrand.com/us-shipping

    USA

     

    Apac/ Asia

     

    https://www.elementbrand.com.au/

    Australia

    https://www.billabongstore.jp/element/

    Japan

    https://www.elementbrand.co.nz/

    New Zealand

     

    Europe

     

    https://www.elementbrand.be/

    Belgium

    https://www.elementbrand.de/

    Deutschland

    https://www.elementbrand.ie/

    Ireland

    https://www.elementbrand.es/

    España

    https://www.elementbrand.fr/

    France

    https://www.elementbrand.it/

    Italia

    https://www.elementbrand.lu/

    Lëtzbuerg

    https://www.elementbrand.at/

    Österreich

    https://www.elementbrand.co.uk/

    United Kingdom

    https://www.elementbrand.ch/

    Switzerland

  • When will my order ship?

    All orders placed after 10/9 will ship in approximately 2 weeks due to site maintenance.

    Economy Order Processing: Please allow 3-5 business days for order processing, excluding weekends and all U.S. federal holidays, before your order is shipped from our warehouse.

    Shipping / Delivery Time: You will receive a shipment confirmation email with tracking details as soon as the shipping label is generated. This confirms that your order has been shipped.

    All orders are shipped from the United States to the Canadian border, so please allow 5-8 business days for an update scan upon arrival in Canada.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by

    clicking here. Please keep in mind that delivery time frame begins calculating once order has shipped from the warehouse.

  • Can I cancel an order?

    Unfortunately, we are unable to modify or cancel an order once it has been placed. You are welcome to return items if you no longer wish to keep once they are received.

  • Why was an item canceled from my order?

    Unfortunately, orders or parts of an order may be cancelled by our system for various reasons.

    Possible reasons include:

    • - We are unable to ship to the address provided.
    • - Your item has become unavailable at the time of packing.
    • - We are having difficulty processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be charged for any cancelled item(s)/ order.

  • How do I return an item?

    FINAL SALE: Due to scheduled warehouse changes, all Element orders placed after 2/1/24 are final sale until further notice (not eligible for return or exchange).

  • Do you restock items?

    Due to the fact that a majority of our inventory is seasonal, this usually means that once an item or size is out of stock, we will no longer receive more to sell. We recommend checking our website frequently for the most updated inventory and item availability.

     

  • Why is the My Element program discontinuing?

    Thank you for being a valued member of the My Element family. What a ride it has been. Unfortunately, it is time to move in a new direction. On March 3, 2024, the My Element program will discontinue as the company explores new ways to bring us together through skateboarding. 

    Be sure to use up any remaining loyalty points as they will expire at 11:59 pm PST on March 3, 2024

    Thanks again for all your support. We look forward to what we build together in the future! 

  • Do promo codes have restrictions?

    Yes, all promo codes have their own exclusions. You can check the exclusions on the bottom or back of the promo code.

    Please Note: Most exclusions include third party goods, hard goods, snow apparel, signature series, and special collections.

  • How can I unsubscribe from Newsletters?

    Located at the bottom of every email, there is an "Unsubscribe" link. Please click this link if you wish to unsubscribe and no longer receive our newsletters.

    blobid0.png

    If you're unable to unsubscribe and need additional assistance, please contact Customer Service here.

  • Do you give stickers out for free?

    Unfortunately, we do not offer free stickers at this time. We appreciate your support for Element.