Returns
Returns
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Return Policy
Canada Returns Only.
RETURN POLICY
- Merchandise can only be returned if purchased online directly from ELEMENTBRAND.COM
- Merchandise must be returned within 30 days from the date of purchase.
- Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
- Merchandise must be in original condition.
- Items listed as FINAL SALE cannot be returned for a refund.
- Shipping charges incurred during checkout are not refundable.
- Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
NON-ELEMENT RETURN
Please ensure you return the correct item(s) when making a return. Element is not responsible for non-Element items shipped back to us in error. No compensation will be provided for incorrect items sent to Element.
RETURN GUIDELINES
- Customers are responsible for any return costs.
- We suggest obtaining proof of return and retaining it until your refund has been processed.
- Please select a carrier of your choice and send any unwanted items to the following address:
ELEMENTBRAND.COM
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2
You will be notified via email throughout your package journey and once your refund has been approved.
Returns will be processed within 5-7 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account.
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How do I exchange an item?
Unfortunately, we are unable to create exchanges. We can only accept returns from purchases made online directly at elementbrand.com.
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How do I return an item?
RETURN GUIDELINES
If the item(s) your returning meet our Return Policy please see instructions below.
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Merchandise must be returned within 30 days from the date of purchase.
- Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
- Customers are responsible for any return costs.
- We suggest obtaining proof of return and retaining it until your refund has been processed.
- You will be notified via email throughout your package journey and once your refund has been approved.
- Returns will be processed within 5-7 days of arrival at our warehouse.
- Once approved, allow 2-4 business days for funds to appear in your account.
- Please include the original order number on the package.
- Please select a carrier of your choice and send any unwanted items to the following address:
ELEMENTBRAND.COM
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2 -
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What is your return address?
Returns can be sent back to the address below. Please select a carrier of your choice.
Please Note: Once your return has been received, allow for 7-10 business to complete.
ELEMENTBRAND.COM
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2
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How do I check the status of my return?
Returns are required to be sent back using a carrier of the customers choice. We recommend tracking the package based on the selected carrier. Once the package has been received by our facility, please allow 7-10 business days to complete.
Additional processing time may occur based on your financial institution. -
How long can a return take to complete?
Once a return has been sent back, please allow for the required transit time based on your selected carrier/method.
Once the return has been received by our facility, allow and additional 7-10 business days for the refund to be completed back to your original form of payment.