Returns

Returns

• Extended Returns for Holiday Orders

  Extended Returns for Holiday Orders

  Orders placed from November 15 to December 25, 2023, will now enjoy an extended return window of 60 days.

  • Eligible Order Period: Applicable only to orders made between November 15 and December 25.
  • Extended Returns Window: If your order falls within this period, you have 60 days to initiate a return.

   

   

• Return Policy

  Canada Returns Only.

  RETURN POLICY

  • Merchandise can only be returned if purchased online directly from ELEMENTBRAND.COM
  • Merchandise must be returned within 30 days from the date of purchase.
  • Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
  • Merchandise must be in original condition.
  • Items listed as FINAL SALE cannot be returned for a refund.
  • Shipping charges incurred during checkout are not refundable.
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

  NON-ELEMENT RETURN

  Please ensure you return the correct item(s) when making a return. ​Element​​ is not responsible for non-Element​​ items shipped back to us in error. No compensation will be provided for incorrect items sent to Element.

  RETURN GUIDELINES

  • Customers are responsible for any return costs.
  • We suggest obtaining proof of return and retaining it until your refund has been processed.
  • Please select a carrier of your choice and send any unwanted items to the following address:

  ELEMENTBRAND.COM

  C/O A52 Returns

  2360 192 St. Unit #110

  Surrey, BC V3Z 0N2

  You will be notified via email throughout your package journey and once your refund has been approved. 

  Returns will be processed within 5-7 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account.  

• How do I exchange an item?

  Unfortunately, we are unable to create exchanges. We can only accept returns from purchases made online directly at elementbrand.com. 

• How do I return an item?

  RETURN GUIDELINES

  If the item(s) your returning meet our Return Policy please see instructions below.

  • Merchandise must be returned within 30 days from the date of purchase.

  • Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
  • Customers are responsible for any return costs.
  • We suggest obtaining proof of return and retaining it until your refund has been processed.
  • You will be notified via email throughout your package journey and once your refund has been approved.
  • Returns will be processed within 5-7 days of arrival at our warehouse.
  • Once approved, allow 2-4 business days for funds to appear in your account.
  • Please include the original order number on the package.
  • Please select a carrier of your choice and send any unwanted items to the following address:

  ELEMENTBRAND.COM
  C/O A52 Returns
  2360 192 St. Unit #110
  Surrey, BC V3Z 0N2

• What is your return address?

  Returns can be sent back to the address below. Please select a carrier of your choice. 

  Please Note: Once your return has been received, allow for 7-10 business to complete.

  ELEMENTBRAND.COM

  C/O A52 Returns

  2360 192 St. Unit #110

  Surrey, BC V3Z 0N2

• How do I check the status of my return?

  Returns are required to be sent back using a carrier of the customers choice. We recommend tracking the package based on the selected carrier. Once the package has been received by our facility, please allow 7-10 business days to complete.
  
  Additional processing time may occur based on your financial institution.