Authorized Element Websites
Here is a compilation of OFFICIAL Element websites. If you encounter a website with "Element" in the URL that is not included in the list below, we advise you to thoroughly investigate and verify the website before proceeding with any purchases.
Do You Have an Extended Holiday Return Policy?
Extended Returns for Holiday Orders
Orders placed from November 15 to December 25, 2023, will now enjoy an extended return window of 60 days.
- Eligible Order Period: Applicable only to orders made between November 15 and December 25.
- Extended Returns Window: If your order falls within this period, you have 60 days to initiate a return.
When will my order ship?
All orders placed after 10/9 will ship in approximately 2 weeks due to site maintenance.
Economy Order Processing: Please allow 3-5 business days for order processing, excluding weekends and all U.S. federal holidays, before your order is shipped from our warehouse.
Shipping / Delivery Time: You will receive a shipment confirmation email with tracking details as soon as the shipping label is generated. This confirms that your order has been shipped.
All orders are shipped from the United States to the Canadian border, so please allow 5-8 business days for an update scan upon arrival in Canada.
How can I track my order?
You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by
clicking here. Please keep in mind that delivery time frame begins calculating once order has shipped from the warehouse.
Can I cancel an order?
Unfortunately, we are unable to modify or cancel an order once it has been placed. You are welcome to return items if you no longer wish to keep once they are received.
Why was an item canceled from my order?
Unfortunately, orders or parts of an order may be cancelled by our system for various reasons.
Possible reasons include:
- - We are unable to ship to the address provided.
- - Your item has become unavailable at the time of packing.
- - We are having difficulty processing your payment information.
If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be charged for any cancelled item(s)/ order.