Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to the sender.
At this time, there are delays in processing warranty requests. Warranty claims will be addressed in the order they are received. We appreciate your patience, and our team will work diligently to process your claim as efficiently as possible. Please refrain from sending follow-up emails, as they may contribute to delays in the resolution process and appreciate your understanding as we work to address these requests as promptly as possible.
If you need assistance on an existing warranty claim please email warranty.usa@boardriders.com.