Return Policy

Canada Returns Only.

RETURN POLICY

  • Merchandise can only be returned if purchased online directly from ELEMENTBRAND.COM
  • Merchandise must be returned within 30 days from the date of purchase.
  • Merchandise must be in original condition.
  • Items listed as FINAL SALE cannot be returned for a refund.
  • Shipping charges incurred during checkout are not refundable.
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

RETURN GUIDELINES

  • Customers are responsible for any return costs.
  • We suggest obtaining proof of return and retaining it until your refund has been processed.
  • Please select a carrier of your choice and send any unwanted items to the following address:

ELEMENTBRAND.COM

C/O A52 Returns

2360 192 St. Unit #110

Surrey, BC V3Z 0N2

You will be notified via email throughout your package journey and once your refund has been approved. 

Returns will be processed within 5-7 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account.  

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