How do I return an item?

RETURN GUIDELINES

If the item(s) your returning meet our Return Policy please see instructions below.

  • Merchandise must be returned within 30 days of receiving your order.

  • Customers are responsible for any return costs.
  • We suggest obtaining proof of return and retaining it until your refund has been processed.
  • You will be notified via email throughout your package journey and once your refund has been approved.
  • Returns will be processed within 5-7 days of arrival at our warehouse.
  • Once approved, allow 2-4 business days for funds to appear in your account.
  • Please include the original order number on the package.
  • Please select a carrier of your choice and send any unwanted items to the following address:

ELEMENTBRAND.COM
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2

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